FAQ
- Can I delete or remove unused contact fields?
- How are duplicate email addresses handled?
- How are unsubscribes handled?
- How does a contact become explicitly banned?
- Is there a limit to how many held emails there can be in my account?
- My CSV import error report shows "EmailAddress: Value cannot be empty". What does this mean?
- Should I include Listserv addresses in my contact list?
- Should I remove duplicates from my CSV file before import?
- What are common demographic field headers to be used in CSV files?
- What are common statuses for contacts?
- What does held status mean for a contact?
- What happens when a contact updates their category preferences?
- What happens when I change my Baseline Lead Score?
- What is a disengaged contact?
- What is Advanced Engagement Scoring?
- Why are Contacts being changed to 'held' status but the e-mail address is still active?
- Why can't I delete contacts from my account?
- Why hasn't my contacts counter changed even after I imported new contacts?