FAQ
- Can I change email addresses for my contacts?
- Can I delete or remove unused contact fields?
- Can I set a send limit for how many emails a contact should receive?
- Do expired status contacts show up in import reporting?
- How are duplicate email addresses handled?
- How are unsubscribes handled?
- How can I use Advanced Engagement Scoring?
- How does a contact become explicitly banned?
- How is the Lifetime Value of Customer demographic field calculated?
- Is there a limit to how many held emails there can be in my account?
- Managing your Email and SMS contacts
- Should I include Listserv addresses in my contact list?
- Should I remove duplicates from my CSV file before import?
- What are common demographic field headers to be used in CSV files?
- What are common statuses for contacts?
- What are the character limits for standard contact data fields?
- What does held status mean for a contact?
- What does it mean to set a category to expire?
- What happens if I hide a demographic field?
- What happens when a contact updates their category preferences?
- What happens when I change my Baseline Lead Score?
- What is a disengaged contact?
- What is a good lifetime engagement number?
- What is Advanced Engagement Scoring?
- What is the difference between Lead Scoring and Advanced Engagement Scoring?
- When importing a CSV, is there a setting to ignore new contact records?
- Why are Contacts being changed to 'held' status but the e-mail address is still active?
- Why can't I delete contacts from my account?
- Why hasn't my contacts counter changed even after I imported new contacts?