Logo
Submit a request Support: 1-866-915-9465, option 2
Sign in
  1. Help Center
  2. Contacts
  3. FAQ

FAQ

Follow New articles New articles and comments
  • Can I change email addresses for my contacts?
  • Can I delete or remove unused contact fields?
  • Can I set a send limit for how many emails a contact should receive?
  • Do expired status contacts show up in import reporting?
  • How are duplicate email addresses handled?
  • How are unsubscribes handled?
  • How can I use Advanced Engagement Scoring?
  • How does a contact become explicitly banned?
  • How is the Lifetime Value of Customer demographic field calculated?
  • Is there a limit to how many held emails there can be in my account?
  • Managing your Email and SMS contacts
  • Should I include Listserv addresses in my contact list?
  • Should I remove duplicates from my CSV file before import?
  • What are common demographic field headers to be used in CSV files?
  • What are common statuses for contacts?
  • What are the character limits for standard contact data fields?
  • What does held status mean for a contact?
  • What happens if I hide a demographic field?
  • What happens when a contact updates their category preferences?
  • What happens when I change my Baseline Lead Score?
  • What is a disengaged contact?
  • What is Advanced Engagement Scoring?
  • What is the difference between Lead Scoring and Advanced Engagement Scoring?
  • When importing a CSV, is there a setting to ignore new contact records?
  • Why are Contacts being changed to 'held' status but the e-mail address is still active?
  • Why can't I delete contacts from my account?
  • Why hasn't my contacts counter changed even after I imported new contacts?
Help Center