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FAQ

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  • Can I delete or remove unused Custom Fields?
  • How are duplicate email addresses handled?
  • How are unsubscribes handled?
  • How does a contact become explicitly banned?
  • I added new contacts, but the contacts counter hasn't changed.
  • Is there a limit to how many held emails there can be in my account?
  • Should I include Listserv addresses in my contact list?
  • Should I remove duplicates from my CSV file before import?
  • What are common demographic field headers to be used in CSV files?
  • What are common statuses for contacts?
  • What does held status mean for a contact?
  • What happens when a contact updates their category preferences?
  • What happens when I change my Baseline Lead Score?
  • What is a disengaged contact?
  • What is Advanced Engagement Scoring?
  • Why are Contacts being changed to 'held' status but the e-mail address is still active?
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