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Troubleshooting

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  • How can I retain a leading zero in my CSV file?
  • I imported my CSV into the wrong account, what can I do?
  • My CSV import error report shows "EmailAddress: Value cannot be empty". What does this mean?
  • My import failed, what can I do?
  • What does updated via BounceProcessor mean?
  • Why do I see [TEST] mailings in a contact's mailing history?
  • Why does preview merge the first record in a custom table and not the expected record?
  • Why is my contact import taking so long?
  • Why is my suppression list upload showing an error?
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