FAQ
- Can I get automatic mailing reports sent to me?
- How are forwards tracked?
- How are opens tracked?
- How are out of office messages handled?
- How is the Click to Open rate calculated?
- In a mailing report I see some of the contacts listed as "Active Recipients". What does this mean?
- In a mailing report I see some of the contacts listed as "Retry Recipients". What does this mean?
- What are the definitions of the terms I see in reports?
- What does the status "expired" for an email recipient mean?
- What is a good engagement number?
- What is the difference between a soft bounce and hard bounce?
- What is the online version link and are clicks to the online version tracked?
- When an email is forwarded, can I see who it was forwarded to?
- Why Do Gmail and Yahoo Recipients show as using an 'Unknown' platform in Mailing Overview?
- Why do some recipients of an email appear to have opened multiple times?