FAQ
- Can I add a contact to a sent campaign?
- Can I export statistics for all campaigns in a Report Group?
- Can I find delivery and tracking reports for weekly insight mailings sent from my account?
- Can I get automatic email campaign tracking reports sent to me?
- Can I see individual campaign reporting even if my campaign is part of a report group or automation?
- How are forwards tracked?
- How are opens tracked?
- How are out of office messages handled?
- How is Bounce Rate calculated?
- How is purchase rate calculated?
- How is the click % calculated in the Link Performance report?
- How is the Click to Open rate calculated?
- How is the Clickthrough Rate calculated?
- I saw a strange link in my tracking reports, what does it mean?
- In a sent email campaign report I see some of the contacts listed as "Active Recipients". What does this mean?
- In a sent email report I see some of the contacts listed as "Retry Recipients". What does this mean?
- What are Strategic & Executive Insights?
- What are the definitions of the terms I see in campaign reports?
- What does 'unknown' platform mean?
- What does the status "expired" for an email recipient mean?
- What is the difference between a soft bounce and hard bounce?
- What is the difference between unique and total clicks?
- What is the difference between unique and total opens?
- What is the online version link and are clicks to the online version tracked?
- What is Unsubscribe Rate?
- When an email is forwarded, can I see who it was forwarded to?
- Which reports include aggregate reporting?
- Why do Gmail and Yahoo recipients show as using an 'Unknown' platform in the Mailing Overview report?
- Why do some recipients of an email appear to have opened multiple times?
- Why don't I see click reporting on the mailto links in my sent campaign?