Christine Sharp
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How do I use "Who Sees This"?
One advanced personalization tactic used by email marketers is Dynamic Content. Dynamic Content allows you to to send one campaign while personalizing content for each recipient. In the drag-and-dr...
What are custom web fonts?
What are custom web fonts? There are web safe fonts and web fonts but what’s the difference? Web safe fonts are what you’re likely to be using in your emails right now. This includes fonts such as:...
Can I remove contacts from a category via API?
While we offer capabilities in-app to remove contacts either one by one or via CSV upload, this may also be accomplished via API. Our CategoryService includes a MemberRemoveFromCategory call:
Why did my email send right away if I selected a time in the future?
When setting up a campaign, you selected the option to "Send all at the date and time specified", then set a date in the future as well as a time. But, the mailing sent now. Why did this happen? ...
Why am I seeing a Server Error in my preview screen?
In the campaign creation process, there may be times when your campaign displays correctly in the Design step but then you see an error in the Preview step. See the example error below: The typica...
What if I don't want data syncing back to Salesforce from Delivra?
Under the "ESP-TO-SALESFORCE" settings, you can set the dropdown next to "New contacts should" to "not be added to Salesforce". This answers the question, “When a new contact is added in Delivra, s...
Can I recall a sent campaign?
No, there is no way to undo the sending of a campaign or recall sent emails or unopened emails. No ESPs have the capability to pull back emails that have been sent. Depending on how severe the err...
What does updated via BounceProcessor mean?
In the Audit Log that found on individual contact records you can view certain recent actions on the record in the system. One such action that is possible to be seen in the Audit Log would the the...
What are Google Analytics Tracking Tags?
This Google Analytics integration allows you to see sent email traffic on your website, reported in your Google Analytics account. When enabled, the integration will append Google Analytics "utm" p...
Are SVG graphics support in the Drag and drop editor?
The SVG, or Scalable Vector Graphics, file format is good for displaying two-dimensional graphics. They are saved on a vector format so they can be scaled to different sizes without loss of quality...