Christine Sharp
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How are best and worst days for email marketing identified?
One of the Executive Insight widgets available provides a look at the days of the week where most and least activities occur from emails sent from your account. Below is an example of the Best Days...
Will special characters, emojis, or accents be included in exported campaign reports?
Subject lines will be exported as long as they have been included in the report view. However, Excel may not support some of the characters by default. If the exported file is opened in your Excel ...
What does undeliverable or submitted status mean in the SMS tracking statistics report?
When viewing the delivery status of SMS messages, there are a few status indicated: Status Definitions "Delivered" means that the message was delivered. "Submitted" means that the SMS provider ...
How do I use a first name merge tag in Subject lines?
Add personalization to your emails with data merges. A popular technique is to use merged fields in the Subject line of an email. In this article we will cover how-to used merged fields. Merge fie...
In what order do I use Condition steps and Pauses in Automation?
When building a workflow it is important to understand the order of steps. For instance, a very common question we are asked is regarding the proper ordering of Pauses and Condition steps, like Op...
How do I create or edit a Role?
Roles are located in your Settings dashboard. Settings > User Management> Roles. All accounts include 5 system Roles: All Access Pass, Designer, Marketer, SysAdmin, View User How-To Create a cust...
Why do I see different numbers for Commerce vs. Clickstream purchases in reporting?
These metrics are tracked from different integrations and will not always match up because the logic they use to attribute purchases (and clicks!) is not the same. Clickstream Clickstream works...
Is there any way to customize field validation on a form?
When a visitor attempts to submit a form without all of the required information (or an invalid email address format) they will see error messages on the form: The error text displayed is the stand...
Do API calls return created or completed date?
You may want to query the list of mailing that have been sent or return a summary of all mailings and their completion status in a given date range via API. The following two calls would be used: ...
Why don't my anchor links show up when viewing my email on my iPhone?
Anchor links are not supported on iPhone mobile devices. This is something controlled by Apple's iOS system and is like this across the board for every Email Service Provider. Though Apple products...