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Christine Sharp

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Activity overview

Latest activity by Christine Sharp
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    Christine Sharp created an article,

    Why did my email send right away if I selected a time in the future?

    When setting up a campaign, you selected the option to "Send all at the date and time specified", then set a date in the future as well as a time. But, the mailing sent now. Why did this happen?   ...

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    Christine Sharp created an article,

    What does updated via BounceProcessor mean?

    In the Audit Log that found on individual contact records you can view certain recent actions on the record in the system. One such action that is possible to be seen in the Audit Log would the the...

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    Christine Sharp created an article,

    Can I recall a sent campaign?

    No, there is no way to undo the sending of a campaign or recall sent emails or unopened emails. No ESPs have the capability to pull back emails that have been sent. Depending on how severe the err...

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    Christine Sharp created an article,

    What if I don't want data syncing back to Salesforce from Delivra?

    Under the "ESP-TO-SALESFORCE" settings, you can set the dropdown next to "New contacts should" to "not be added to Salesforce". This answers the question, “When a new contact is added in Delivra, s...

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    Christine Sharp created an article,

    Why am I seeing a Server Error in my preview screen?

    In the campaign creation process, there may be times when your campaign displays correctly in the Design step but then you see an error in the Preview step. See the example error below: The typica...

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    Christine Sharp created an article,

    Are SVG graphics support in the Drag and drop editor?

    The SVG, or Scalable Vector Graphics, file format is good for displaying two-dimensional graphics. They are saved on a vector format so they can be scaled to different sizes without loss of quality...

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    Christine Sharp created an article,

    What does the tracked box in the footer section do?

    In the Settings dashboard of your account you can manage the Footers that are used for outgoing emails. Support commonly receives questions around link tracking in Footers, will clicks on these lin...

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    Christine Sharp created an article,

    Are forms views tracked even if the visitor does not submit the form?

    Yes. Form views are tracked even if the viewer does not complete and submit your form. This includes forms hosted on your website, linked through a Delivra landing page, or a form hosted in your De...

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    Christine Sharp created an article,

    Can I use the API to change unsubscribed contacts back to normal in bulk?

    The short answer is no. The CSV importer as well as the API prohibit bulk actions to change contacts in unsubscribed status back to normal. 

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    Christine Sharp created an article,

    Can I send Clickstream data to multiple accounts?

    At this time, clickstream tracking script supports one account at a time. Multiple accounts cannot be configured in the tracking script on the same web pages.