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Jessica Helmbrecht

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  • I sent a campaign linking to the wrong PDF. What can I do to fix it?

    DESCRIPTION: You sent a campaign with a link to a PDF hosted in your Media Library. The PDF is either incorrect or outdated and you would like to fix it for anyone that goes back to the email to ge...

  • How do I change contact status through CSV import?

    DESCRIPTION Changing contact status through an import **Note: This only works for changing a "normal" or "expired" contact to another status. Contacts who are in "unsubscribed", "held', or "confirm...

  • How do I delete contacts out of my account?

    DESCRIPTION To make our platform GDPR compliant, we offer the ability to delete contacts from your account.    GDPR Right to Erasure: If your contact requests to invoke their Right to Erase their p...

  • My import failed, what can I do?

    DESCRIPTION: Occasionally you may have some row failures when importing new contacts (or updating existing contacts) through CSV import. To determine the cause of those failures and make adjustment...

  • How does a contact become explicitly banned?

    DESCRIPTION The terms "ban" or "banned" refers to a Contact status that indicates the Contact reported their received campaign as SPAM in their email client. A contact may be "explicitly banned" ...

  • How do I find past sent campaigns?

    DESCRIPTION: Our"Find Sent Campaigns" feature allows you to quickly find past sent campaigns using search filters like Campaign Type, Sent Date Range, and terms included in Campaign Name, Subject L...

  • Are animated GIFs supported in email design?

    DESCRIPTION GIFs are supported in our editor. They work the same as uploading a normal image to the media library and inserting it into your content. We recommend the file size not exceed 50 KB. Th...

  • How do I build a custom report?

    DESCRIPTION: Our Custom Report Builder is a feature on the Enterprise and B2B licenses. The Custom Report Builder allows you to build custom Contact or Campaign reports to help report on your datab...

  • Custom Report Builder

    DESCRIPTION: Our Custom Report Builder is a feature on the Enterprise and B2B licenses. The Custom Report Builder lets you build and save customized reports on your subscriber database and campaign...

  • How do I link a landing page to my drag and drop form?

    DESCRIPTION: Users may want to link a landing page to a subscribe or unsubscribe form for various reasons including a more brand friendly subscriber experience, giving the option to opt back in, to...