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Jessica Helmbrecht

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  • Where can I find an Online Version of my Campaign?

    DESCRIPTION: This article details how to find a link to the online version of your campaign both BEFORE and AFTER sending it.   BEFORE SENDING (DRAFT): Navigate to the Preview step of the Create a...

  • What does each permission allow you to do?

    DESCRIPTION: Site admins can edit roles and permissions for their account administrators. Before you begin making different permission sets to assign out to your team, make sure you know what each ...

  • How is Bounce Rate calculated?

    Question: How is the Bounce rate calculated in Tracking Statistics? Answer: The Bounce rate is found by dividing Total Bounces (both soft bounces and hard bounces) / Total Recipients Attempted. Th...

  • What is Unsubscribe Rate?

    Question: How is the Unsubscribe rate calculated in Tracking Statistics? Answer: The Unsubscribe is found by dividing Total Unsubscribes / Total Received. This KPI gives you an indication of the r...

  • How can I view campaign results by Report Group?

    BACKGROUND: A Report Group is a reporting function that allows you to link several sent emails into one report view to track statistics as a whole. Examples could be time based (all emails sent in ...

  • How do I create a custom footer?

    BACKGROUND: Enterprise customers have access to create and edit custom footers for their accounts. This ability is also controlled by permissions at the role level. Site administrators can give thi...

  • How do I import my SMS contacts?

    BACKGROUND: You can add SMS subscribers to your account in 5 different ways: SMS subscribers opt in by texting the keyword to the long or short code for the account. (PREFERRED) SMS contacts are a...

  • How do I create an automated journey based on SMS responses?

    BACKGROUND: SMS users can include sending SMS messages and emails in their automated journeys. At certain points in the journey, you may want to ask your subscriber a question and have them send a ...

  • Authentication FAQ

    DESCRIPTION: This list is compiled and updated based on common questions we receive about the primary means of authentication.    Why should I care about Authentication? SPF and DKIM Authentication...

  • How do I schedule custom reports to send to me automatically?

    DESCRIPTION: Our Custom Report Builder can deliver powerful insights about your campaign performance. For any information you need to see with regularity, use the Schedule Report option to have the...