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Jessica Helmbrecht

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Latest activity by Jessica Helmbrecht
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    Jessica Helmbrecht created an article,

    How do I create an automated journey based on SMS responses?

    BACKGROUND: SMS users can include sending SMS messages and emails in their automated journeys. At certain points in the journey, you may want to ask your subscriber a question and have them send a ...

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    Jessica Helmbrecht created an article,

    How can I view campaign results by Report Group?

    BACKGROUND: A Report Group is a reporting function that allows you to link several sent emails into one report view to track statistics as a whole. Examples could be time based (all emails sent in ...

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    Jessica Helmbrecht created an article,

    How do I create a custom footer?

    BACKGROUND: Enterprise customers have access to create and edit custom footers for their accounts. This ability is also controlled by permissions at the role level. Site administrators can give thi...

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    Jessica Helmbrecht created an article,

    How do I import my SMS contacts?

    BACKGROUND: You can add SMS subscribers to your account in 5 different ways: SMS subscribers opt in by texting the keyword to the long or short code for the account. (PREFERRED) SMS contacts are a...

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    Jessica Helmbrecht created an article,

    How do I save a "Who Sees This" profile for reuse?

    Once you've created a dynamic content profile using the "Who Sees This?" feature in our drag-and-drop editor, you can save that profile for reuse in later emails.  HOW-TO: Create your Who Sees Thi...

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    Jessica Helmbrecht created an article,

    How do I change the background color of my email design?

    QUESTION: How do I change the color of the background of my email? SOLUTION: Background settings can be found in the "Style" section of the drag-and-drop editor. At the top of that section you will...

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    Jessica Helmbrecht created an article,

    Does Delivra integrate with Microsoft Dynamics?

    Yes! We integrate with Microsoft Dynamics with a few third-party connectors. Please visit the resources below to explore which integration is right for your use case or reach out to success@delivra...

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    Jessica Helmbrecht created an article,

    What are the different types of campaigns I can send?

    There are four main types of email available on our platform: regular, automated, a/b test, and SMS. This article covers the definition and purpose of each type and their various sub-types. REGULA...

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    Jessica Helmbrecht created an article,

    How do I edit a segment?

    HOW-TO: To edit an existing segment, navigate to the Contacts Dashboard and choose the "Segments" page from the left-hand navigation.  Use the search bar to search for your segment name.  Hover ov...

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    Jessica Helmbrecht created an article,

    How do I delete a campaign or template?

    BACKGROUND: At any point, you may have several draft templates or campaigns that are taking up visual space in your account that you would like to remove. Deleting content can be achieved in a few ...