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Jessica Helmbrecht

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Activity overview

Latest activity by Jessica Helmbrecht
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    Jessica Helmbrecht created an article,

    I sent a campaign linking to the wrong PDF. What can I do to fix it?

    DESCRIPTION: You sent a campaign with a link to a PDF hosted in your Media Library. The PDF is either incorrect or outdated and you would like to fix it for anyone that goes back to the email to ge...

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    Jessica Helmbrecht created an article,

    Can I send a campaign from a public domain address?

    If you are attempting to send a campaign from a public domain (ie. Gmail, Yahoo, Hotmail, etc) you will likely see an error message like this: Why shouldn't I send from a public domain? Most email...

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    Jessica Helmbrecht created an article,

    Delivra Trust Center

    We’re committed to keeping your data private and safe using security measures and safeguards built by our team of experts. That’s why we provide information about our GDPR compliance, system status...

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    Jessica Helmbrecht created an article,

    I'm receiving an error reading "There were problems with your mailing: Sorry but you have custom table tags in your content but those tables do not all exist in each of your segments."

    DESCRIPTION: You received  this error when trying to move past Step 3: Contacts in the Create a Campaign Workflow:   WHAT DOES IT MEAN?: In plain language, you have a merge tag in your email desig...

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    Jessica Helmbrecht created an article,

    Which reports include aggregate reporting?

    DESCRIPTION: Certain reports include summary and average data or minimum or maximum result. Those reports include: Campaigns > Tracking Statistics:  Report Groups:

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    Jessica Helmbrecht created an article,

    How do I create site-level report groups?

    DESCRIPTION: Site administrators may want to create a Report Group that spans multiple accounts so they can evaluate the success of similarly themed campaigns across multiple accounts.  Ex. In the ...

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    Jessica Helmbrecht created an article,

    How do I schedule custom reports to send to me automatically?

    DESCRIPTION: Our Custom Report Builder can deliver powerful insights about your campaign performance. For any information you need to see with regularity, use the Schedule Report option to have the...

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    Jessica Helmbrecht created an article,

    How do I make a custom report private?

    DESCRIPTION: There are some Custom reports that could include sensitive information you only want to share with specific admins on your account. You can restrict access to certain reports built usi...

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    Jessica Helmbrecht created an article,

    How can I save my campaign report view across different accounts?

    DESCRIPTION: For a campaign reporting like Tracking Statistics, you have a set group of metrics that you typically want to view. You would like to save this view across all of your accounts so you ...

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    Jessica Helmbrecht created an article,

    How do I test a SMS campaign?

    DESCRIPTION: Testing is an essential part of sending any email or SMS campaign. We've made testing a required part of any SMS send. To test your SMS campaign, make sure your administrator record (S...