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Stephanie-Price-Bell

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  • Can I attach a file to an email?

    Attachments aren't supported in any type of campaign, including ones originating from the API. Instead of a traditional attachment, you can include a hyperlink to a file hosted in your Media Librar...

  • How do I see how many contacts are in a segment and export them to excel?

    There may be times where you need to not only see a count for the segment, but export the full segment list.  Simply hover over the segment to get the Edit menu to show. Select 'test' from the dro...

  • How do I add a margin to a cell in the drag-and-drop editor?

    Our drag-and-drop editor provides a padding option to create a margin within a cell in your email template. You will find this option while editing an individual cell, click "Cell Style" seen on th...

  • How do I remove a list of email addresses from a category?

    Easily unsubscribe multiple contacts from a category by simply importing a CSV file of email addresses then selecting the categories the contacts should be unsubscribed from. This useful tool can b...

  • How do I setup default mapping for imported CSV files?

    The Import Files and Field Mappings feature allows you to set rules for how your contact’s data files are imported into your account. Setting up an Import File will simplify your upload process if ...

  • How do I add a footer to my account?

    This article outlines the steps needed to create a footer in your account to be used in outgoing email campaigns. A footer is used to identify the sender of an email and includes the sender's physi...

  • How do I use a lead alert in my automation?

    Lead Alerts provide real time feedback to your team. Add a Lead Alert to any point in your automation to notify an internal recipient of new contacts in an automation, or contacts in an automation ...

  • Can I add contacts to an existing automation?

    You have an automation finalized and you realize you need to add more contacts to it. The ability to add contacts to an existing automation depends on how the automation was setup to start (regular...

  • How do I change the status of one contact?

    DESCRIPTION This article will walk you through changing status for one contact in your account. HOW-TO 1. Go to the 'Contacts' dashboard.2. Find the relevant contact record by using the search box ...

  • How are duplicate email addresses handled?

    Below you will find information about how duplicate email addresses are handled.  By default, your account is setup with the email address being the unique key. This means that only one record will...