Stephanie-Price-Bell
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How is Automation used?
New to using Automation? We suggest you start simple. Below are examples of popular starting points: 1. Re-engagement Series: Attempt to get recipients to re-engage in emails & be an active subsc...
Office Hours
Do you need a quick walkthrough of Delivra Air? Do you have specific questions about Delivra Air? Would you like to share your experience with us? If you answered yes to any of these questions, ple...
I have billing questions or need to pay my bill
1. If you have questions about your bill, please feel free to reach out to our Finance department. Email address: billing@delivra.com 2. Credit card payments must be initiated by the customer using...
How do I use a repeater group in my email?
What is a Repeater Group? The Repeater Group refers to a feature of the drag-and-drop email editor. Repeater groups allow the inclusion of multiple rows of data in your content. The structure will ...
SMS Opt-in & Opt-out Best Practices
In this article we will cover all you need to know about SMS opt-in and opt-out so you stay compliant. What does opt-in mean? A contact provides their mobile phone number and consent to receive exc...
Yahoo Feedback Loop Setup and FAQ
What is the Yahoo Feedback Loop? The Yahoo Feedback Loop (YFL) is the mechanism that Yahoo uses to notify Email Service Providers when a recipient has marked and email as spam. Completing this proc...
Authentication FAQ
What is email authentication? SPF, DKIM, and DMARC authentication are email standards that help get your emails delivered to your subscribers' inboxes. Each provides a method to communicate to rece...
Create a segment | Delivra Air
This how-to article outlines the process of creating a segment in the Delivra Air system. If you are not a Delivra Air user, please see this article for creating a segment in the legacy system....
How do I change the email template chosen for my campaign?
You started a campaign but then realize that you chose the wrong email template for its design. You can correct this issue easily in the the Setup step of the workflow. Follow these steps: Navigat...
Join a training webinar
We recommend that all user's of Delivra's system attend a live Jump Start webinar to learn the basics of our platform. This webinar is offered weekly on Tuesdays @ 2:00pm ET. Sign up for an upcomin...