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Stephanie Price-Bell

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  • Team Collaboration

    DESCRIPTION Team Collaboration brings testing, feedback, and resolution right into your account. Send test campaigns to clients (or internal team members) for review and feedback via email reply, w...

  • How do I get a recipient count for my campaign?

    DESCRIPTION It's important to check the recipient count before you send your campaign. In the create-a-campaign workflow, you can get a count of the recipients who will receive the campaign based o...

  • How are unsubscribes handled?

    Q.) What happens in the background when a recipient clicks unsubscribe? A: Essentially, when a recipient clicks the unsubscribe link from an email, it points to a specific page which uses data in t...

  • How do I view details and history for my contact imports?

    DESCRIPTION At times, you may need to go back and review when you imported certain batches of contacts in bulk. Whether you are using base FTP or uploading a CSV to import contacts in bulk, we make...

  • How do I resize an image with exact dimensions in the drag-and-drop editor?

      Select Resize Enter dimensionsIf you need to individually resize Width and Height, uncheck ‘Aspect Ratio" Click Scale Click Apply' to see change take effect on left side Click 'Exit' to save you...

  • How should the From line be formatted in my campaign?

    DESCRIPTION While it is not required, it is a good idea to save at least one default From line (a.k.a. Sender Address) for your account.  The From line should be no more than 200 characters and the...

  • What is a Sender Address?

    The sender address is the From line used for campaigns sent. The sender address is seen by the recipient of the email and identifies who sent the campaign. You can view and manage sender addresses ...

  • How do I use the Split clause in a segment?

      Description: Use the split segment clause to divide a segment in 2 or more parts.  The Split clause is a supplement to your segment clause and cannot be used as it's own clause.  Be sure your seg...

  • How do I upgrade my Delivra / Salesforce integration package?

    Delivra's Saleforce integration was last updated December 2019.  If you are running a version 2.1 or older, we recommend upgrading your package.  This will require steps to be performed in both env...

  • How do I change my email template to the complete status?

    In order to utilize an email template from your library in a new campaign, the template file must be saved as the completed status in Assets. HOW-TO Navigate to Assets > Email Templates Hover over...