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Stephanie Price-Bell

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  • Why does my test email show someone else as the recipient?

    You received a test email that shows someone else's information in the "To" field as well as the "This email was sent to" part of the footer.  Why doesn't it display your email address? When testin...

  • Why do I see [TEST] mailings in a contact's mailing history?

    You're looking at Contact record details and stumble upon a suspicious "View Mailings" listing for that person. Why would test mailings be in their history? This image displays an example listing t...

  • Why do my emails show images as red x?

    You sent a campaign and the email you received shows your images as a red x. Why?It is common for email clients to turn off the default display of images on received emails and require the user to ...

  • Why does my forwarded email not render properly?

    You forwarded an email to a co-worker or another email address you manage. What you received does not look like what you sent in the first place. Why is that? When you forward an email using your e...

  • Why is my suppression list upload showing an error?

    You encountered an error when uploading a file you wish to suppress from an upcoming campaign. This article will walk through common troubleshooting steps. File Setup Checklist File format is .tx...

  • How do I use a suppression list with my campaign?

    There may be situations where you need to use a suppression file of Contact email address to ensure they are not included in a particular campaign.  A suppression list is not the same as the unsubs...

  • Can I copy a campaign to another account?

    Yes, you can copy a campaign to another account. You will perform this action from the Campaigns dashboard. See simple steps below. How-To 1. Hover over the campaign to be copied then click on the ...

  • Lesson: Overview of the Campaigns dashboard

    Want to learn more about the features and functionality found in Campaigns? Click here to walk through an online resource.

  • How do I send an A/B test campaign?

    DESCRIPTION A/B Test campaigns allow you to test the subject line or email design of a campaign to determine what changes impact the recipients' engagement with the campaign.  You will find the A/B...

  • What is email rendering?

    The term "email rendering" refers to an integration inside the Create a Campaign Workflow (Preview Step).  We teamed up with an email rendering industry leader to give you easy access to rendering ...