Stephanie Price-Bell

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  • MailID for API mailings is different from the MessageID.

    Question With API mailings, the MailID that is given back when adding a mailing is different from the MessageID. Is there a way to link the two together so the name is the same? Answer The API doe...

  • How do I organize my eCommerce segments using the Sort by and Ascending/Descending functions?

    DESCRIPTION Organize your eCommerce segment data by using the Sort by and Ascending/Descending options.  When selecting which extended tables to include in your segment, you can choose which field ...

  • What is a sub account?

    The term "sub account" refers to additional databases (a.k.a. accounts) where contacts, templates, campaign data and reports are stored separately.  Examples of clients that may have sub accounts i...

  • What is an account?

    The term "account" refers to your Delivra application and database where contacts, templates, campaign data and reports are stored.

  • What is normal status?

    The term "normal" refers to a status for Contacts in your account.  This status indicates campaigns are being received successfully and not bouncing.

  • What is a contact?

    The term "contact" refers to the email records that makeup your Delivra database.  These records include email address and respective data stored in demographic fields for each unique email address...

  • What is an automated email?

    The term "automated" refers to a type of campaign that is of a one-off nature.  Examples of an automated email would be a hello, confirm, or an email which is sent based on an API transaction initi...

  • What characters should be avoided in my campaign name?

    DESCRIPTION There are certain characters and words that cannot be used in the name of a campaign, based on industry (Microsoft) best practices.   1. A name cannot start or end with a period (.) or ...

  • What is a regular email?

    The term "regular" refers to the most common email campaign type.  A regular email campaign is comprised of a designed email file, a segment and is sent manually or scheduled to sent in the future.

  • What is a suppression list?

    The term "suppression list" refers to a text file of email addresses that can be excluded from an email campaign sent.  A suppression list is not the same as an unsubscribed list -- a suppression l...