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Stephanie Price-Bell

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  • How can I retain a leading zero in my CSV file?

    DESCRIPTION Retaining leading zeros in an excel file can be tricky.  We suggest you format this data as a custom text field, instead of numeric in your spreadsheet. HOW-TO Open your spreadsheet as...

  • How do I find a contact in my account?

    DESCRIPTION: Contact details are located in the Contacts dashboard.  There are two search options - keyword search and Find Contacts search. HOW-TO: Use keyword search- Go to Contacts dashboard En...

  • What are stylesheets?

    The term "stylesheet" refers to a method for applying style and format into your content for mobile rendering purposes or overall general design.  Stylesheets, a tab found in your Assets dashboard,...

  • How do I assign a role to multiple account administrators?

    DESCRIPTION Assign a system or custom Role to multiple account administrators at one time instead of editing each administrator record separately.HOW-TO 1. Go to Settings2. Select "User Management"...

  • How do I use spam analysis when testing my campaign?

    DESCRIPTION You'll find a complimentary spam analysis feature on step 5 (Testing) of the Create a Campaign Workflow.   When you select to run a spam analysis, the system will run your campaign thro...

  • How do I see how many contacts are in a segment and export them to excel?

    DESCRIPTION There may be times where you need to not only see a count for the segment, but export the full segment list.  Simply hover over the segment to get the Edit menu to show. Select 'test' ...

  • How do I import a contact list into a segment or category?

    DESCRIPTION When importing your CSV file of Contacts into your account you can tag that import with a name, called a category.  Creating a category upon import allows you to separate that list of C...

  • How do I send new contacts a hello message via CSV import?

    DESCRIPTION You've created an automated hello campaign in your account that you intend to send to new contacts being imported.  HOW-TO 1. Navigate to the Contacts dashboard. 2. Choose "Import Email...

  • What is a draft email campaign?

    The term "draft" refers to an email campaign that has been created, and perhaps tested, but has not yet been sent to contacts or a subset of contacts.  The draft campaign will be saved in your acco...

  • Can I attach a file to an email?

    DESCRIPTION Attachments aren't supported in any type of campaign, including ones originating from the API.  Instead of a traditional attachment, you can include a hyperlink to the file hosted in yo...