Stephanie Price-Bell
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How can I retain a leading zero in my CSV file?
DESCRIPTION Retaining leading zeros in an excel file can be tricky. We suggest you format this data as a custom text field, instead of numeric in your spreadsheet. HOW-TO Open your spreadsheet as...
How do I find a contact in my account?
DESCRIPTION: Contact details are located in the Contacts dashboard. There are two search options - keyword search and Find Contacts search. HOW-TO: Use keyword search- Go to Contacts dashboard En...
What are stylesheets?
The term "stylesheet" refers to a method for applying style and format into your content for mobile rendering purposes or overall general design. Stylesheets, a tab found in your Assets dashboard,...
How do I assign a role to multiple account administrators?
DESCRIPTION Assign a system or custom Role to multiple account administrators at one time instead of editing each administrator record separately.HOW-TO 1. Go to Settings2. Select "User Management"...
How do I use spam analysis when testing my campaign?
DESCRIPTION You'll find a complimentary spam analysis feature on step 5 (Testing) of the Create a Campaign Workflow. When you select to run a spam analysis, the system will run your campaign thro...
How do I see how many contacts are in a segment and export them to excel?
DESCRIPTION There may be times where you need to not only see a count for the segment, but export the full segment list. Simply hover over the segment to get the Edit menu to show. Select 'test' ...
How do I import a contact list into a segment or category?
DESCRIPTION When importing your CSV file of Contacts into your account you can tag that import with a name, called a category. Creating a category upon import allows you to separate that list of C...
How do I send new contacts a hello message via CSV import?
DESCRIPTION You've created an automated hello campaign in your account that you intend to send to new contacts being imported. HOW-TO 1. Navigate to the Contacts dashboard. 2. Choose "Import Email...
What is a draft email campaign?
The term "draft" refers to an email campaign that has been created, and perhaps tested, but has not yet been sent to contacts or a subset of contacts. The draft campaign will be saved in your acco...
Can I attach a file to an email?
DESCRIPTION Attachments aren't supported in any type of campaign, including ones originating from the API. Instead of a traditional attachment, you can include a hyperlink to the file hosted in yo...