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Stephanie Price-Bell

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  • What is a total open?

    The term "total open" seen in many reports refers to all of the tracked opens of a sent email, including all instances of a recipient opening the email more than once. Opens are calculated by divid...

  • What is a report group?

    The term "report group" refers to a tool that allows the grouping of multiple sent emails so that all included emails statistics can be viewed in one report. A single email can belong to multiple r...

  • What is a forward?

    The term "forward" refers to the action of a recipient of an email using either the Forward in their email client or the Forward to a Friend function in the footer of a received email to send the e...

  • Why did my From line change when I received the email I sent?

    DESCRIPTION You sent your email with a From line of "Jane" <marketing@abc-company.com>.  But, the copy you received instead displayed "Marketing" <marketing@abc-company.com>.   RESOLUTION The recei...

  • Salesforce Integration Highlights

    Delivra' Salesforce Integration includes the following: Automatic two-way sync between Delivra and Salesforce Add Delivra contacts to Salesforce as a Lead or Contact Sync Salesforce Opportunities ...

  • How long should my subject line be?

    DESCRIPTION: We recommend keeping your Subject lines to the point.  Suggested Subject line length should be no more than 45 characters. RESOURCES: Check out our our blog posts regarding subject lines.

  • What is a unique open?

    The term "unique open" seen in many reports refers to tracking one open per recipient, regardless if any recipient opened it more than once. Opens are calculated by dividing the successful recipien...

  • Why are images flushing to one side on iPhones?

    DESCRIPTION You've tested an email and viewed in on your iPhone.  The images in the test email are flushed to one side or the other. Here is what that might look like: Typically we only see this w...

  • How does Delivra prevent duplicate records with the Salesforce integration?

    Just like any import, Delivra treats the email address as the unique identifier in our database and prevents a new record with the same email address from being created (it will update/modify the o...

  • What are the necessary licenses or editions to utilize Delivra's Salesforce integration?

    In Delivra, you must have a Professional or Enterprise license. In Salesforce, you must have Enterprise, Unlimited, or Developer editions (it does not matter if you are on Lightning or not). The re...