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Stephanie Price-Bell

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  • Lesson: Overview of Automation

    Want to learn more about the features and functionality found in Automation? Click here to walk through an online resource.

  • Triggered Email Campaigns

    DESCRIPTION A triggered email campaign is a type of email that is automatically sent, based on either a date stored for or a behavior of a Contact.  Triggered emails are an alternative to a general...

  • What characters should be avoided in my campaign name?

    DESCRIPTION There are certain characters and words that cannot be used in the name of a campaign, based on industry (Microsoft) best practices.   1. A name cannot start or end with a period (.) or ...

  • What is a regular email?

    The term "regular" refers to the most common email campaign type.  A regular email campaign is comprised of a designed email file, a segment and is sent manually or scheduled to sent in the future.

  • What is a triggered email?

    The term "triggered" refers to a type of email campaign that is paired with a triggered segment to automate the send of that email, based on either a date stored for or a behavior of a Contact. 

  • What is a suppression list?

    The term "suppression list" refers to a text file of email addresses that can be excluded from an email campaign sent.  A suppression list is not the same as an unsubscribed list -- a suppression l...

  • What does the status "expired" for an email recipient mean?

    Expired status for an email recipient means the recipient hit the 4.5 day (by default) limit without being successfully delivered, but we also did not get a reject message from the receiving server...

  • What happens during the first sync after the Salesforce integration setup is complete?

    Question: What happens during the first sync after the Salesforce integration setup is complete? Answer: During the first sync, and all syncs thereafter, the integration will sync any and all infor...

  • Can I use the Salesforce integration across multiple Delivra accounts?

    Question: Can I use the Salesforce integration across multiple Delivra accounts?   Answer: The integration can only be set up on a 1:1 basis (one Salesforce instance to one Delivra account).  If yo...

  • When an email is forwarded, can I see who it was forwarded to?

    Question Can I see recipients of forwarded emails in tracking reports? Answer While you may see a total forward count in many reports, the details of the recipients of forwarded messages are not av...