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Stephanie Price-Bell

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  • How do I change my password?

    DESCRIPTION You can change your password, or other Administrator's passwords at anytime when logged into your account.   HOW-TO Change your own password- Click user icon (top right) Click Change P...

  • How do I edit my custom table?

    After a custom table has been created, you can return to it to add additional fields.Please note, however, that the primary key and original fields cannot be modified or deleted.  HOW-TO: To add a ...

  • Can I setup tracking for anchors?

    DESCRIPTION By default, anchors are not trackable links.  However, there is a way to track anchors as actual links with a bit of manual work.  You will need to create the campaign as a template bef...

  • What can I do when I see a [MERGE ERROR] in the subject line of my campaign?

    DESCRIPTION A merge error usually means that there are invalid merge tags or invalid tracking applied somewhere within your campaign: possibly in the HTML or Text version, in the Subject line, or i...

  • How do I create a text version of my drag-and-drop email?

    DESCRIPTION: The software sends a multi-part message when campaigns are sent, meaning that there is an HTML and a Text version included.  While the system will create a basic Text version automatic...

  • What is the account dashboard?

    The term "account dashboard" refers to the initial page you see upon login, also called the Home Page.  This dashboard is intended to provide an overall look at the activities in your account for c...

  • How do I change my contacts dashboard view?

    DESCRIPTION Your Contacts dashboard default view displays a list of contacts that includes email, full name, date joined and status.  You have options to change the information that is displayed by...

  • How do I use the preheader field?

    DESCRIPTION A preheader is the text following the subject line when an email is previewed in desktop and mobile email clients. The preheader is an optional addition to any campaign.  Since the preh...

  • Why is the sending of my email campaign delayed?

    DESCRIPTION You noticed that your sent email is not 100% complete.  You can view a graph of the "sending speed" for an email campaign by going to Analytics > Campaigns > Delivery Statistics report ...

  • I'm not receiving test emails from my account. What can I do?

    DESCRIPTION While there could be a number of factors causing you not to receive test emails from the system, below are typical scenarios and troubleshooting steps.  The test email failed in some w...