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Stephanie Price-Bell

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  • What information must be included in every API call?

    Description: In order to use the API service, all calls regardless of the Service, must always contain these three identification pieces:  API Username (E-mail),  API Password, and  Account (list)...

  • How do I create and send a regular campaign?

    DESCRIPTION After you've determined what you want to send, who to send it to, and when it is time to put all of your strategy into action!HOW-TO 1. Click on 'Campaigns' at the top of your screen2. ...

  • What are the steps to build an automation?

    DESCRIPTION Find the basic how-to outlined below, however we suggest reviewing the resources available for this feature before you begin. RESOURCES Tips and Tricks - a quick reference guide for aut...

  • How do I import a contact list into a segment or category?

    DESCRIPTION When importing your CSV file of Contacts into your account you can tag that import with a name, called a category.  Creating a category upon import allows you to separate that list of C...

  • How do I create an Automated Hello (Welcome) Campaign?

    DESCRIPTION You can create a custom automated message to new contacts in order to welcome them and set expectations.  An Automated Welcome Campaign of this type can be used in subscribe forms as we...

  • How do I paste text into my design using the HTML Editor?

    DESCRIPTION In the HTML editor, there are three preferred paste methods when bringing text over from another source.   ​ HOW-TO a. Pasting text from Word, keep formatting (blue W icon)- Copy the f...

  • What are the definitions of the options under General Account Settings?

    DESCRIPTION Additional account settings can be located in Settings > Account Management > General Account Settings.  Below are descriptions of the common configurable options found:Basic Info Tab- ...

  • How do I test my automation?

    DESCRIPTION You built an automation workflow and now need to test it.  Using one of your account administrator records that is also an active contact in your account, you can fully test your work...

  • What does the status "expired" for an email recipient mean?

    Expired status for an email recipient means the recipient hit the 4.5 day (by default) limit without being successfully delivered, but we also did not get a reject message from the receiving server...