
Stephanie Price-Bell
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How do I merge a personalized image into my email for each recipient?
DESCRIPTION There are a variety of ways to accomplish merging a personalized image into your email design to display per each recipient when they receive the campaign. Outlined below are three pos...
How do I embed video into my email?
DESCRIPTION Using embedded code of any kind is not widely supported by email clients and not considered best practices. Because of this, our software does not support embedding video directly in a...
What is a bounce?
The term "bounce" refers to delivery error messages the system receives for the individual recipients of an email sent from your account. There are two types of bounces:Soft (Transient): A tempora...
What are mobile statistics?
The term "mobile statistics" refers to sent email reports that depict opens by environment, opens by browser, opens by email client and opens by client platforms. The below snapshot shows informat...
How do I use Emojis or symbols in my subject line?
DESCRIPTION Emojis and symbols are very popular for use in Subject lines and Preheaders. Our software will support the use of emojis. To use these characters, simply paste the Emoji or symbol unico...
Why aren't my e-mails arriving immediately when they are sent out?
DESCRIPTION You sent your email 20 minutes ago, but it still has not arrived. What's going on? RESOLUTION Many of us are so used to email appearing instantaneously, we forget that the underlying p...
What is a preheader?
The term "preheader" refers to the text following the subject line when an email is previewed in desktop and mobile email clients. The preheader is an optional addition to any email campaign sent t...
What's supported in Delivra's Salesforce integration?
FUNCTIONAL REQUIREMENTS for Salesforce (v2.2+)Delivra's Salesforce integration supports the following: Support a real-time sync when sending updates from Salesforce to Delivra. Provide the ability...
Does Delivra's Salesforce integration map the Account Name field from Salesforce to Delivra?
We do not pull over Account Name because it is a lookup field in Salesforce. It essentially is its own, different object than the rest of the fields we do pull over. This is due to the way Salesfor...
Can I determine which Leads or Contacts are included with the sync?
DESCRIPTION You may want to manage which Leads and Contacts are included with the sync between your Salesforce instance and your Delivra account. RESOLUTION Only Leads/Contacts with the Delivra Opt...