Stephanie Price-Bell

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  • What is a site?

    The term "site" is used to describe the way our system groups multiple accounts run by one entity. Grouping accounts in this way allows those accounts to share some common features (like email rend...

  • Why can't I access my custom table?

    There may be a few reasons why you do not see / do not have access to Custom Tables in the Contacts dashboard of your account. (To find navigate to Contacts > Configuration > Custom Tables). 1. You...

  • What is a preference center?

    The term "preference center" refers to a hosted form often used in the footer of sent campaigns in lieu of a one click unsubscribe where recipients can manage their own subscriptions.

  • Why is the count of my segment off when I test it?

    DESCRIPTION You tested a segment and the count seems off.  Why? RESOLUTION 1. Only contacts in 'normal' status can belong to a segment. Once an email has unsubscribed or gone into 'held' status, it...

  • Does Geography segmentation work with Canadian postal codes?

    Our software's geography segmentation allows you to create zip code radius clauses. In order to use this segmentation feature, zip code data must be populated in your account. Additionally, the geo...

  • What is a triggered segment?

    The term "triggered segment" refers to a dynamic subset of the contacts database using a clause (a.k.a. query) of date or behavior that is used to automate the sending of a related campaign.

  • What is a category?

    The term "category" refers to a static subset of the Contacts database that are not grouped based on demographic information and they do not use clause or queries. Contacts are added to a category ...

  • Why do some recipients of an email appear to have opened multiple times?

    DESCRIPTION Multiple opens alone is no indication of anything more than a recipient coming back to open your email more than once.  However, there are cases where recipient opens seem much higher t...

  • What is a click / clickthrough?

    The term "click" or "clickthrough" refers to recipient activity of clicking a hyperlink from their received email.  This activity is reported back to your account and visible in email analytics and...

  • How do I use RSS Feed in the drag-and-drop editor?

    DESCRIPTION Certain business types may have a RSS feed on their site to showcase a rolling list of news or new stories. Our RSS integration allows you to pull in your headlines, a small blurb from ...