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Stephanie Price-Bell

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  • How do I create a segment for date joined?

    DESCRIPTION There are multiple options available to use while creating a segment based on the date your contact was added to your Delivra contact database.HOW-TO Example 1: Create a Segment based o...

  • How do I create a segment based on date joined within a particular month?

    DESCRIPTION Use available Date clauses to identify Contacts that joined within a specific period of time. HOW-TO  Navigate to the Contacts Dashboard. Choose Segments from the left-hand navigation....

  • How do I create a 'not equal to' segment?

    DESCRIPTION You need to find all contacts that do not have a particular value stored in a data field.  Use the <>not equal to as the IS selector when creating your segment.HOW-TO Navigate to the C...

  • Can I send birthday and anniversary campaigns automatically?

    DESCRIPTION Use triggered segments and campaigns to send birthday and other anniversary messages to contacts automatically. HOW-TO Navigate to Contacts > Segments Choose Create Triggered Segment f...

  • How do I edit contacts?

    DESCRIPTION You can edit Contact information at any time from the Contact dashboard. HOW-TO Go to Contacts dashboard Search for the Contact you wish to edit Click on drop down arrow of Edit button...

  • How do I change the status of one contact?

    DESCRIPTION This article will walk you through changing status for one contact in your account. HOW-TO 1. Go to the 'Contacts' dashboard.2. Find the relevant contact record by using the search box ...

  • What is a segment?

    The term "segment" refers to a dynamic subset of the contacts database. Segments use clauses to determine recipients of a campaign based on values stored in the database or actions such as open, cl...

  • What is a template?

    What is a template? A template is a base content file to use to build your email design in the Create a Campaign Workflow. Delivra has two types of templates—draft templates and completed templates...

  • What does ban or banned mean for a contact?

    The terms "ban" or "banned" refer to a Contact status that indicates the Contact reported their received mailing as SPAM in their email client. Any Contact that reports SPAM for a campaign is autom...

  • How do I find the lifetime or advanced engagement score of contacts within a certain segment?

    DESCRIPTION Finding engagement scores for Contacts on an individual level can be accomplished in a couple of ways - through the Contact search or through Segment test. HOW-TO From Contacts Search- ...