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Stephanie Price-Bell

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  • What is a triggered email?

    The term "triggered" refers to a type of email campaign that is paired with a triggered segment to automate the send of that email, based on either a date stored for or a behavior of a Contact. 

  • What is a suppression list?

    The term "suppression list" refers to a text file of email addresses that can be excluded from an email campaign sent.  A suppression list is not the same as an unsubscribed list -- a suppression l...

  • Drag & Drop Editor Overview

    DESCRIPTION The Drag & Drop functionality enables you to design your emails with ease. You'll save time yet still create beautiful messages without being an HTML expert.  The editor is also respons...

  • What does the status "expired" for an email recipient mean?

    Expired status for an email recipient means the recipient hit the 4.5 day (by default) limit without being successfully delivered, but we also did not get a reject message from the receiving server...

  • What happens during the first sync after the Salesforce integration setup is complete?

    Question: What happens during the first sync after the Salesforce integration setup is complete? Answer: During the first sync, and all syncs thereafter, the integration will sync any and all infor...

  • Can I use the Salesforce integration across multiple Delivra accounts?

    Question: Can I use the Salesforce integration across multiple Delivra accounts?   Answer: The integration can only be set up on a 1:1 basis (one Salesforce instance to one Delivra account).  If yo...

  • When an email is forwarded, can I see who it was forwarded to?

    Question Can I see recipients of forwarded emails in tracking reports? Answer While you may see a total forward count in many reports, the details of the recipients of forwarded messages are not av...

  • Why do my buttons show double clicks in the clickthrough heatmap report?

    Question: When I view the Clickthrough Heatmap reports, some of my emails show two tags on buttons.  What causes that? Answer: The reason some buttons show two tags is due to Outlook recipient clic...

  • What is a total open?

    The term "total open" seen in many reports refers to all of the tracked opens of a sent email, including all instances of a recipient opening the email more than once. Opens are calculated by divid...

  • What is a report group?

    The term "report group" refers to a tool that allows the grouping of multiple sent emails so that all included emails statistics can be viewed in one report. A single email can belong to multiple r...