Stephanie Price-Bell

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  • Can I attach a file to an email?

    DESCRIPTION Attachments aren't supported in any type of campaign, including ones originating from the API.  Instead of a traditional attachment, you can include a hyperlink to the file hosted in yo...

  • MailID for API mailings is different from the MessageID.

    Question With API mailings, the MailID that is given back when adding a mailing is different from the MessageID. Is there a way to link the two together so the name is the same? Answer The API doe...

  • How do I organize my eCommerce segments using the Sort by and Ascending/Descending functions?

    DESCRIPTION Organize your eCommerce segment data by using the Sort by and Ascending/Descending options.  When selecting which extended tables to include in your segment, you can choose which field ...

  • What is a segment snippet?

    The term "snippet" refers to a feature in your Segments tab within the Contacts dashboard that allows you to create reusable segment clauses.  These segment snippets are saved and available to pull...

  • What is an A/B test?

    A/B testing (formerly split test) is a special type of email that allows you to test variations of the elements of that email to see how slight changes can impact your open or click results. Choose...

  • What is a sub account?

    The term "sub account" refers to additional databases (a.k.a. accounts) where contacts, templates, campaign data and reports are stored separately.  Examples of clients that may have sub accounts i...

  • What is an account?

    The term "account" refers to your Delivra application and database where contacts, templates, campaign data and reports are stored.

  • What is unsubscribed status?

    The term "unsubscribed" refers to a status for contacts in your account.  A contact is moved automatically to the unsubscribed status in these situations: 1) they receive a campaign and click the u...

  • What is normal status?

    The term "normal" refers to a status for Contacts in your account.  This status indicates campaigns are being received successfully and not bouncing.

  • What is a contact?

    The term "contact" refers to the email records that makeup your Delivra database.  These records include email address and respective data stored in demographic fields for each unique email address...