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Stephanie Price-Bell

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  • How should the From line be formatted in my campaign?

    DESCRIPTION While it is not required, it is a good idea to save at least one default From line (a.k.a. Sender Address) for your account.  The From line should be no more than 200 characters and the...

  • What is a Sender Address?

    The sender address is the From line used for campaigns sent. The sender address is seen by the recipient of the email and identifies who sent the campaign. You can view and manage sender addresses ...

  • How do I use the Split clause in a segment?

      Description: Use the split segment clause to divide a segment in 2 or more parts.  The Split clause is a supplement to your segment clause and cannot be used as it's own clause.  Be sure your seg...

  • How do I upgrade my Delivra / Salesforce integration package?

    Delivra's Saleforce integration was last updated December 2019.  If you are running a version 2.1 or older, we recommend upgrading your package.  This will require steps to be performed in both env...

  • How do I change my email template to the complete status?

    In order to utilize an email template from your library in a new campaign, the template file must be saved as the completed status in Assets. HOW-TO Navigate to Assets > Email Templates Hover over...

  • Can I edit a Snippet when I create a Campaign?

    Depending on how the Snippet is inserted into the Email Template selected during the create a campaign workflow will determine if it can be edited. When inserting the Snippet, you have two options:...

  • How do I save Snippet files to my child accounts?

    With our customer template repository feature, creating Snippet files to be shared between accounts is accomplished with a few simple steps. This feature is accessible to Site level administrators ...

  • Can I limit the amount of time for a segment clause based on actions?

    Our segment feature allows you to build segment clauses that evaluate actions. For instance, you could create a segment that will identify contacts who were sent an email but did not open it. Use t...

  • How do I insert a Snippet into my email template or campaign?

    Once your Snippet has been designed and completed, simply drag-and-drop it into your email template or campaign.HOW-TO 1. Open your email template file or enter into the Design step of your campaig...

  • How do I create a Snippet?

    You'll find the Snippet feature in the Assets dashboard of your account. Navigate to Assets, then click 'Snippets' from the left navigation. HOW-TO 1. Click the 'Create Snippet' button, top right. ...