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Stephanie Price-Bell

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  • I have billing questions or need to pay my bill

    1. If you have questions about your bill, please feel free to reach out to our Finance department. Email address: billing@delivra.com Billing: 866.915.9465 x 3166 2. Credit card payments must be in...

  • How do I configure my default SMS messages?

    DESCRIPTION You will first need to reach out to our Support team to have your Keyword set up. Once that is complete, you can complete configuration in the interface. You'll find the SMS configurati...

  • How do I setup multiple footers?

    DESCRIPTION There may be situations where you need to have more than one footer to use for campaigns.  For instance, you have more than one location and you want to display the actual location addr...

  • How do I insert a preference center into the footer?

    DESCRIPTION After your Preference Center is complete, you can create a link to the form in any footer in your account to replace the one-click Unsubscribe.  You may also set different Preference Ce...

  • Footers

    Manage footers in the Settings of your account.  The footer identifies the sender of the email and unsubscribe, forward to a friend and privacy policy links.  You can manage the default footer for ...

  • What is a footer?

    DESCRIPTION The term "footer" refers to the automatically appended information to outgoing campaigns that identify the sender.  Footers also include unsubscribe, forward to a friend and a link to a...

  • How do I remove the time stamp from a merged date field?

    DESCRIPTION You're merging date information into your email design.  The default format includes the time stamp, so you need to change the display format.  HOW-TO Click on Contacts and choose Conf...

  • Report Groups

    What are Report Groups? A Report Group is a reporting function that allows you to link several sent emails into one report view to track statistics as a whole. Use this feature to link together sim...

  • How do I schedule my automation?

    After the completion of building and testing your automation workflow, it will not be active until you schedule it. Depending on the type of campaign that will kickoff the automation, scheduling ma...

  • Do I have the capability of using responsive design with the drag-and drop editor?

    DESCRIPTION The Drag & Drop Editor is responsive. We code the responsive elements for you behind the scenes to ensure your email design looks great across devices. When editing your design you can ...