Analytics

How do I?

• How do I create a Report Group?
• How do I edit a Report Group?
• How do I export a list of opens or clickthroughs for a campaign?
• How do I save 'Choose Fields' report selections?
• How do I use the clickthrough heatmap report?

FAQ

• Can I get automatic email campaign tracking sent to me?
• How are forwards tracked?
• How are opens tracked?
• How are out of office messages handled?
• How is the Click to Open rate calculated?
• In a sent email campaign report I see some of the contacts listed as "Active Recipients". What does this mean?

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Troubleshooting

• I get an Adobe Acrobat error when saving a report as PDF
• Why do my buttons show double clicks in the clickthrough heatmap report?

Features

• Account Overview
• Analytics Dashboard Overview
• Clickthrough Heatmap
• Delivery / Tracking Statistics
• Mailing Compare
• Mailing Overview

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