How do I view recipient rejection messages?

Find and review the bounce messages received for individual recipient of your email campaigns.

How-To

1. Navigate to either the Delivery Statistics or the Tracking Statistics reports. (Analytics > Campaigns)
2. Click the Mailing ID# listed for a campaign.
3. Click Recipient Tab on the left hand side.
4. Click Rejection Messages. 
5. Click the dots at the top-right of the table.
6. Select Export All to Excel.

Notes

By default when you export the document to Excel, only the date populates in the error message column. To view the error message:

• Right click on the top of the column.
• Choose Format cells.
• Click on the Alignment tab.
• Place a check mark next to Wrap Text.
• Click OK.