Multi-factor authentication (MFA) is an authentication method in which a computer user is granted access only after successfully presenting two or more pieces of evidence (or factors) to establish identity. Because logging in with MFA requires that you have access to a separate physical device, the risk of a potential intruder gaining access to your account is much lower.
How does it work?
MFA relies on time-based one-time passwords (TOTP). These one-time numeric passwords are supported by authenticator apps such as Authy and Google Authenticator that can be downloaded for use on your mobile device.
Why is Delivra requiring MFA?
Delivra values the security and safety of information on our platform. Adoption of MFA for all user logins is a proactive approach to protecting customer data.
MFA significantly improves the security of online accounts by introducing an extra layer of protection that's not solely reliant on passwords. It's a widely adopted and effective method for safeguarding sensitive information and preventing unauthorized access to your accounts.
Who is required to setup MFA?
All system users, existing and new, as of September 30, 2023.
How do I set it up for my login?
Find MFA setup in your personal administrator settings. When logged into your Delivra account, click the Person icon located in the top navigation on the right-hand side. Choose "My Settings" from the drop-down menu. Click "Security" on the left-hand menu.
See this help article for detailed steps.
How do I login after MFA has been setup?
Login to Delivra as you normally would. If you have selected the Authy app, for instance, open your app and enter the generated code in the input box on the Delivra screen when prompted.
What happens if I lose the device with the MFA app?
Please contact Support immediately. You will not be able to login to Delivra until access has been restored.
Do I need to setup MFA for API administrators?
No, MFA is not available for API calls.
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