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Multi-factor authentication setup

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Joel Whittington
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Multi-Factor Authentication (MFA) is an extra layer of protection on top of your email and password to secure your login to Delivra. 

When signing in with MFA, you will be prompted to enter your email and password as well as a temporary authentication code from the connected MFA device. A MFA device is most commonly your smart phone, but other devices can be used. Depending on the app you choose, there may be a download for desktop. We recommend using Google Authenticator or Authy.
Download the Chrome extension for Google Authenticator (does not require mobile use) 
 

How-To Steps

Before you begin these steps, first verify that you have an authenticator app installed either on your mobile device

  1. Log in to your Delivra account.

  2. In the top-right corner, click the User icon (it looks like a person) & select "My Settings" from the drop-down menu.
    MFA-Step1.png

  3. Then click "Security" from the left menu.
    MFA-Step2.png

  4. Locate the section on the page titled "Multi-Factor Authentication" and click the "Set up" button.
    MFA-Step3.png

  5. Click "Next" in the pop-up that appears to continue the process.
    The pop-up message includes links to supported MFA-compatible apps if you do not yet have an authenticator. If you already have an app installed click the "Next" button.
    MFA-Step4.png

  6. Using the app on your MFA device, scan the QR code on the pop-up screen in Delivra to link it to your authenticator app. Instructions for scanning should be available within your authenticator app, if needed.
    MFA-Step5.png

  7. Once you have scanned the QR code, your authenticator will start generating codes. Enter the first code seen in Authentication Code #1 box and the 2nd code seen in Authentication Code #2.
    Your app will cycle through codes every 30 seconds.
    MFA-Step6.png

  8. Click the "Ok" button.
  9. Log out of Delivra and then login back in to verify that you are prompted for a code, and that the code generated in your authenticator app allows you to log in. 

If you have completed this process and are not able to log back in, contact support@delivra.com immediately.

 

Prefer to use the desktop Chrome extension Google Authenticator? Watch the setup process here.

 

 

Important Notes

  1. Once MFA is enabled, your account can only be accessed after entering a code from your MFA device. If you do not have your MFA device, you will not be able to log into Delivra.
  2. If your MFA device is lost or stolen, contact support immediately. Once your identity has been verified, access to your account will be restored.
  3. Support will never ask you for an MFA code and, like your password, you should never share MFA codes with anyone.

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