Multi-factor authentication setup

Multi-Factor Authentication (MFA) is an extra layer of protection on top of your email and password to secure your login to Delivra. 

When signing in with MFA, you will be prompted to enter your email and password as well as a temporary authentication code from the connected MFA device.

How-To Steps

Before you begin these steps, first verify that you have an authenticator app installed either on your mobile device or laptop/desktop computer.

If you have not yet setup MFA for your login, you will be guided through the process upon your next login attempt. After entering your username & password on the Login screen, the next screen will prompt you to setup MFA. Using your authenticator app, you will scan the QR code, then enter the 6-digit code the authenticator app generates in the "authentication code" box. That's it!

If you have completed this process and are not able to login, contact support@delivra.com immediately.

Important Notes

1. Once MFA is enabled, your account can only be accessed after entering a code from your MFA device. If you do not have your MFA device with you, you will not be able to log into Delivra.
   
   
2. If your MFA device is lost or stolen, contact Support immediately. Once your identity has been verified, access to your account will be restored & you will need to walk through the MFA setup process upon login.
   
   
3. Support will never ask you for an MFA code and, like your password, you should never share MFA codes with anyone.
   
   

Login recovery for mobile users

If your MFA device is your mobile phone, you need your mobile number saved to your admin profile in Delivra to receive the SMS recovery message. Follow these instructions to update your profile in Delivra:

1. Login to Delivra, then click the User icon located at the top-right of your screen.
2. Choose My Settings from the menu.
3. Enter your mobile number in the box provided then click the Save button.