Duplicate step is a function within the automation designer that allows you to copy a previous step in the workflow. Duplicate step can be used for Condition steps, like Evaluate Contact Data, Pause, Lead Alert, Update Field, Export CSV, and more.
The purpose of this option is to save you time in building out your automation. In the example below, we have a Send Email step we want to duplicate. To achieve this, we simply pull the "Duplicate Step" element onto the workflow step we want to duplicate.
1. If used to duplicate "Send Email" or "Send SMS", the details of the email will be copied, but you must edit and test the duplicated step.
2. When used, only the step will be copied and not the entire branch after it.