Managing your Email and SMS contacts

In the Contacts dashboard you can manage subscriber records. There are two types of subscribers: Email and SMS.

Email contacts are stored and managed separately of SMS contacts. We do this because it is possible for your contacts to opt in / opt out of these channels independently.  For example, you may have contacts that have opted into / out of email only, contacts that have opted into / out of SMS only, and contacts that have opted into / out of both email and SMS.

How are contacts added?

Email contacts are typically added by any of these ways:

• Manual data import
• Automated transfer of data via (S)FTP or API from your system to ours
• Web form submission

SMS contacts are typically added by any of these ways:

• Manual data import
• Automated transfer of data via (S)FTP or API from your system to ours
• Web form submission
• Opt-in via keyword on mobile device

Can I link Email and SMS contact records?

Yes!  It is possible for an Email contact and SMS contact record to be connected in your account. It requires one of these scenarios:

1. Import a file containing both Email and SMS details.

2. Include Email opt-in into the SMS opt-in process from mobile device

3. Include Email opt-in and SMS opt-in in one web form.

Resources

Visit our e-Learning hub for online modules to learn more about SMS, Contacts, & other Delivra features.

See these related help articles for Email contacts.

See these related help articles for SMS contacts.