Managing your Email and SMS contacts

In the Contacts dashboard you can manage subscriber records. There are two types of subscribers: Email and SMS.

Email contacts are stored and managed separately of SMS contacts. We do this because it is possible for your contacts to opt in / opt out of these channels independently.  For example, you may have contacts that have opted into / out of email only, contacts that have opted into / out of SMS only, and contacts that have opted into / out of both email and SMS.

How are contacts added?

Email contacts are typically added by any of these ways:

• Manual data import
• Automated transfer of data via (S)FTP or API from your system to ours
• Web form submission

SMS contacts are typically added by any of these ways:

• Manual data import
• Automated transfer of data via (S)FTP or API from your system to ours
• Web form submission
• Opt-in via keyword on mobile device

Can I link Email and SMS contact records?

Yes!  It is possible for an Email contact and SMS contact record to be connected in your account. It requires one of these scenarios:

1. Import a file containing both Email and SMS details.

2. Include Email opt-in into the SMS opt-in process from mobile device

3. Include Email opt-in and SMS opt-in in one web form.

Resources

Learn more about the Contacts dashboard in this online module.

Learn more about the SMS platform in this online module.

See these related help articles for Email contacts.

See these related help articles for SMS contacts.