Can contacts re-subscribe through a subscribe form?

A subscribe form will re-subscribe a contact that had previously unsubscribed. In this instance we recommend sending a confirmation email to the re-subscribed contact as a best practice.

You will need to setup a campaign for the confirmation. Please see this help article to setup a confirmation campaign for your account. The steps below outline how to either 1) set your subscribe form to send a general confirmation email to any new subscriber or 2) set your subscribe form to only send a confirmation to contacts that are re-subscribing. You can set the form to do both, or neither as well.

How-To

Set your subscribe form to send a confirmation message to new subscribers submitting the form.
(It is not required to send a confirmation to new subscribers.)

1. Navigate to Assets and click "Forms" from the left navigation.
2. Hover over the listed subscribe form and click "Edit" button.
3. When in the edit mode, click "INFO" tab on the right side.
4. Scroll to locate the drop down menu for "Automated Sign Up Message" and select "Send one confirmation message".

Set your subscribe form to send a confirmation email to contacts who are re-subscribing:

1. Navigate to Assets and click "Forms" from the left navigation.
2. Hover over the listed subscribe form and click "Edit" button.
3. When in the edit mode, click "INFO" tab on the right side.
4. Scroll to locate the drop down menu for "Automated Sign Up Message". Check the box under the menu to "Send one confirmation message to re-subscribers".
   

Notes

1. An account may have only one confirmation campaign configured. Please consider other potential uses for a confirmation campaign and streamline the messaging so that it can be used for more than one scenario.
2. If you only want the confirmation to be sent to re-subscribers, check the box but also change "Automated Sign Up Message" to "Do not confirm and do not send hello".