Follow the steps below to create a segment of all contacts that opted into a specific keyword. This type of segment can be helpful where you have more than one keyword configured, or if you want to create a segment that essentially contains all SMS contacts who subscribed to the keyword.
1. Go to Segments
2. Assign name and description for segment
3. Select the "Shortcode / Keyword"
4. Leave comparisons and SQL blank
5. Save & Test to return all numbers for that keyword