You noticed that your sent email is not 100% complete when reviewing reports. Why is that?
There are a couple primary factors that can impact sending speed.
- The speed at which recipient servers accept the sent email. Receiving servers can defer/delay or deny emails based on various factors such as load on the server and reputation of the sender. (most common)
- The speed at which our software sends mail. Our mail servers send for hundreds of clients simultaneously. Though infrequent, at times there can be delays in sending due to volume within our system.
- At the time the campaign was scheduled, a send rate limiter was applied to slow the sending speed of the campaign.
This article has been updated to reflect how-to steps in our Air platform. If you're using the legacy platform and need help, please contact email@example.com.