Sometimes segment cleanup is necessary. If you want to simply get rid of old segments, but not necessarily the contacts belonging to those segments, you can delete that segment following the steps below.
- Go to Segments
- Right click on the segment name
- Select Delete
1. Deleting a segment or a category will only remove the query, all contacts that were in that segment (or category) will still be in your contact database.
2. Keep in mind that you want to make sure you have not sent a mailing to a segment you want to delete in recent history as it will affect reports. You will get an error message if the segment was attached to a recent mailing, if you do not need the segment for reporting you can continue past this error.
3. If you need all the contacts in a segment deleted, please contact us at firstname.lastname@example.org. Let us know your list name and the name of the segment you need deleted.