While there could be a number of factors causing you not to receive test mailings from the system, below are typical scenarios and troubleshooting steps.
- The test mailing failed in some way.
Invalid From lines, blank subject lines, invalid merge tags in the content, and invalid segments can all cause a test or live mailing to fail. Double check these parts of your mailing to be certain they are not the cause.
- Your receiving server may be filtering it.
This can be common due to the fact that the servers of private domains tend to be a little more strict. The cause: your receiving server sees that the emails are coming from a 3rd party, Delivra, but using your company's domain. Receiving servers may flag or quarantine the messages.
How to check the status of your mailing in your account:
To check to see if your mailing went through our system, you can click on Reports > Incoming mailing queue. You should see your test mailing there and the status will determine where it is at in processing. If it's listed as 'done', that means it's gone through the initial process of sending. If it's listed as failed, this means there is a problem with something regarding the mailing. If you click on the id, click the log tab, you can see why the mailing failed if you scroll down. If the message isn't clear why the mailing failed, feel free to contact [email protected] and Support can assist you with that.
a. If the mailing is showing as 'done', you can go to Reports > All outgoing mailings by date. Your test mailing should be listed there as 100% completed. This means the mailing has completed and been received successfully by your server. If you do not see your mailing on that screen, click on mailing status, currently active mailings, and your test may be listed there. This means that it is still processing or waiting to receive acceptance from your mail server.
b. If the mailing is showing as completed on the all outgoing mailings by date screen and you still haven't received your test, we recommend reaching out to your IT team. Chances are they either flagged or quarantined it. They will be able to tell you why the mailing wasn't delivered. Some tips to prevent this from happening are to have them whitelist our IP range or sending domain, listed below.
IP range: 208.40.253.[0-255]
Also add the following range: 18.104.22.168/23
Sending domain: ne16.com