What is a rejection message?

DESCRIPTION

A rejection message is the information our software receives back from a mail server concerning why an email to the recipient bounced. You can find rejection messages in many reports.


HOW-TO

1. Navigate to Delivery Statistics or Tracking Statistics reports (Analytics > Campaigns)
2. Click the Mailing ID#
3. Click Recipient Tab on the left hand side
4. Click Rejection Messages. 
5. Click the dots at the top-right of the table.
6. Select Export All to Excel

NOTES

By default when you export the document to Excel, only the date populates in the error message column. To view the error message:

• Right click on the top of the column
• Choose Format cells
• Click on the Alignment tab
• Place a check mark next to Wrap Text
• Click OK.