What is a rejection message?

DESCRIPTION

A rejection message is the information Delivra receives back from a mail server concerning why a mailing to the email address bounced. You can find rejection messages in many reports.


HOW-TO

1. Navigate to Delivery Statistics or Tracking Statistics reports
2. Click the Mailing ID#
3. Click Recipient Tab
4. Click Rejection Messages. 
5. Click on the Export Icon (top, right-hand corner -- looks like a folder)
6. Select Export All to Excel

NOTES

By default when you export the document to Excel, only the date populates in the error message column. To view the error message:

• Right click on the top of the column
• Choose Format cells
• Click on the Alignment tab
• Place a check mark next to Wrap Text
• Click OK.