A contact may be "explicitly banned" in a few different situations:
- The recipient of a mailing reported the mailing to our abuse address as spam and we subsequently banned their address to ensure they do not receive any further mail of the kind.
- Their e-mail address contains a domain that does not exist (bad address).
- The email uses a mobile domain.
Only a member of Delivra Support (firstname.lastname@example.org) can remove a ban if provided proper information. To remove a contact from explicit ban, you must be able to show that the email should legitimately receive emails, or wants to be added back to the database (typically required in writing by that recipient from the email address in question).