Occasionally you may have some row failures when importing new contacts (or updating existing contacts) through CSV import. To determine the cause of those failures and make adjustments to clear those failures, follow the process below:
1. Navigate to the 'Contacts' module.
2. Click 'Import History' in your left-hand navigation.
3. Hover over the relevant import record and click "Details". You can determine import by ID, date, File name, # of records, and more).
4. Click on 'Download Error File'. Once you've opened the file, the first column in the spreadsheet will explain why the failed row was not imported.